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These Terms & Conditions explain the rules that apply when you browse Lord Steampunk, place an order, use our services or interact with our website. Please read them together with our Shipping & Delivery, Refunds & Returns and Privacy policies.
By accessing or using Lord Steampunk, you agree to use the website lawfully and in a way that does not interfere with its operation, security or availability for other visitors.
You must not attempt to gain unauthorized access to the website, introduce malicious software, interfere with website functionality, misuse our services or use the website for unlawful or fraudulent purposes.
We may update, modify, suspend or remove website features when reasonably necessary for maintenance, security, operational or business purposes.
We aim to present our steampunk clothing, accessories, décor and other products as accurately and clearly as reasonably possible. Product photographs, colours and appearance may vary slightly depending on lighting, photography and the screen or device used to view the website.
Product availability can change. Adding an item to your cart does not necessarily reserve it, and an order is not considered accepted solely because an item appeared available when it was added to the cart.
If an ordered product becomes unavailable or we discover a material problem affecting an order, we may contact you to discuss the available options, which may include an alternative solution or a refund where appropriate.
When you place an order, you are responsible for providing accurate information required to process and deliver your purchase. Please review your products, quantities, delivery information and payment details before completing checkout.
Select the products and available options you wish to purchase.
Check your cart, delivery information and order details before payment.
Use one of the payment methods presented during the checkout process.
Prices displayed on Lord Steampunk are the prices applicable to the products shown at the time you browse the website, subject to any applicable promotions or changes before an order is completed.
Payment must be completed using a payment method made available through our checkout. The payment options currently supported for an order are displayed during checkout.
For more information about our checkout options, see our Payment Methods page.
Receiving an automated order confirmation means that we have received your order information. It does not prevent us from reviewing the order where reasonably necessary before processing it.
We may decline or cancel an order where there is a genuine payment problem, an obvious pricing or technical error, suspected fraud or misuse, an unavailable product, an inability to fulfil the order, or another legitimate reason that prevents the transaction from being completed.
If payment has already been collected for an order that we cannot fulfil, an appropriate refund will be arranged.
Delivery availability and timing can depend on the destination, product and circumstances affecting transportation or local delivery networks. Delivery estimates should therefore be treated as estimates rather than guaranteed arrival dates unless we expressly state otherwise.
Tracking information may be provided after dispatch when tracking is available. An order containing multiple products may occasionally arrive in more than one parcel.
For current customer information about delivery, tracking, customs and possible delays, please review our Shipping & Delivery page.
If you need to cancel an order, request a return or report a damaged, defective, incorrect or significantly delayed order, please follow the process described in our Refunds & Returns Policy.
Eligibility for a cancellation, return, replacement or refund depends on the circumstances of the order and any applicable consumer rights.
Do not send a return to an address shown on a parcel unless Lord Steampunk support has confirmed that it is the correct return destination for your case.
Read our complete Refunds & Returns Policy before returning an item.
You are responsible for providing accurate contact, delivery and other information required to complete your order. Incorrect or incomplete information may cause processing or delivery problems.
If you notice an error after placing an order, contact us as soon as possible. We will make reasonable efforts to help, although changes may not always be possible once an order has progressed through processing or dispatch.
The Lord Steampunk name, website design, original text, graphics, branding and other website materials may be protected by intellectual property rights belonging to Lord Steampunk or their respective rights holders.
You may browse and use the website for normal personal shopping purposes. You must not reproduce, republish, commercially exploit or systematically copy protected website content without appropriate permission or another lawful basis.
Some website functionality may depend on third-party services, including payment, analytics, security or other technical services. Where you interact directly with a third-party service, that provider may also apply its own terms or privacy practices.
Our website may occasionally contain links to external websites for convenience or reference. We are not responsible for the content or availability of external websites that we do not control.
We work to keep Lord Steampunk accessible and functioning correctly, but uninterrupted or error-free access cannot be guaranteed at all times. Maintenance, updates, network failures, security incidents or circumstances outside our reasonable control may temporarily affect availability.
Nothing in these Terms is intended to exclude or limit rights or liabilities that cannot lawfully be excluded or limited under applicable law.
We may update these Terms & Conditions when reasonably necessary to reflect changes to the website, our services, operational requirements or applicable legal requirements.
The version published on this page is the version available to customers when they visit the website. Material changes will apply as required by applicable law and will not remove mandatory rights that customers may have.
An automated confirmation shows that your order information has been received. Orders may still require normal payment, availability and processing checks.
An order may be cancelled where a legitimate issue prevents it from being completed, such as product unavailability, a payment problem, suspected misuse or an obvious technical or pricing error.
Visit our Shipping & Delivery page for customer information about delivery, tracking, customs and possible delays.
Review our Refunds & Returns Policy and contact Lord Steampunk before sending an item back.
Contact us as soon as possible after noticing an error. Changes cannot always be made after an order has progressed through processing or dispatch.
No. Nothing in these Terms is intended to remove mandatory consumer rights that apply to your purchase under applicable law.
If you have a question about these Terms, an order, payment, delivery or return, contact Lord Steampunk and include the relevant order information where applicable.
