We want you to feel confident when ordering from Lord Steampunk.
This policy explains how cancellation requests, returns, damaged or
incorrect items and refunds are handled.
If you need to change or cancel an order, please
contact us as soon as possible,
preferably within 12 hours of placing your order.
We will make every reasonable effort to accommodate your request.
However, once an order has entered processing, packing or dispatch,
we may no longer be able to change or cancel it.
If you wish to return an eligible item, contact us before sending
anything back. The item should be unused, unworn and, where
applicable, returned with its original packaging and accessories.
Please do not send a return to an address shown on a parcel,
shipping label or packaging unless our support team has confirmed
that address for your return.
Unless the item is damaged, defective or incorrect, return shipping
costs are normally the responsibility of the customer.
If your order arrives damaged, defective or different from the item
you ordered, please contact us as soon as possible after delivery.
Include your order details and clear photographs showing the item,
packaging and the problem where relevant. This helps us review the
issue and determine the appropriate resolution.
Depending on the circumstances, an eligible claim may be resolved
through a replacement, reshipment, partial refund or full refund.
Delivery times can vary by destination. International shipments may
also experience delays caused by customs processing, local postal
networks, peak delivery periods or circumstances outside our
reasonable control.
If your order appears significantly delayed, first check the latest
available information on our
Track Your Order page.
If tracking has stopped updating for an extended period, please
contact us so we can review the shipment.
Once a return or refund request has been reviewed and approved,
the applicable refund will be issued to the original payment method
whenever possible.
After a refund has been processed, the time required for the funds
to appear in your account depends on your bank, card issuer or
payment provider.
Original shipping charges and return shipping costs may be
non-refundable unless the refund relates to a damaged, defective,
incorrect or otherwise eligible order.
A refund or replacement may not be available where:
Nothing in this policy is intended to limit any mandatory consumer
rights that may apply to your purchase.
For cancellation, return, delivery or refund questions, contact us with
your order details so we can review your request.
