Shipping and delivery
We are proud to offer international shipping services that currently operate in over 32+ countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. In the USA all the packages will be shipped with USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 20 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
The following countries are temporarily unavailable for mailing because of border closures: Poland, Czech Republic, Slovakia. At present, our platform has coordinated the customs of various countries, and the specific recovery time is waiting to be notified.
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
15-25 Business days |
| Australia, New Zealand |
25-30 Business days |
| Central & South America |
35-45 Business days |
| Asia |
10-20 Business days |
| Africa |
35-45 Business days |
*This doesn’t include our 2-5 day processing time ( Working Days ).
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us. You can check the tracking of your order on our website here: Track your order here
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 5-7 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lord Steampunk (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://lordsteampunk.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide FREE SHIPPING to over 32+ countries around the world*
The COVID-19 affects the shipping of the products?
The following countries are temporarily unavailable for mailing because of border closures: Poland, Czech Republic,
Slovakia. At present, our platform has coordinated the customs of various countries, and the specific recovery time is waiting
to be notified.
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees. As per each country's customs we cannot control the delays there or any other issues related to the customs.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3-5 working days ( this is called the processing time ). The order will get to your door: 10-25 days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 10-25 working days after dispatch, but in some cases, it may take longer due to factors beyond our control like the COVID-19, customs, and so on.
Do you provide tracking information?
You will receive your tracking information within 5-8 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at contact@lordsteampunk.com
Can I cancel my order?
You can change or cancel your order within 2 hours after you placed your order. Please contact us at contact@lordsteampunk.com with detailed information and why do you want to cancel your order.
