We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Steampunk Clothing & Accessories online | Lord Steampunk ✓ (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It looks super cool. Just like in photos. Very pleased with the order and the shipment was very fast. Didn’t have to communicate with store :-)
beyond amazed !! It’s better than i expected tbh
I liked everything. I thought it would be hard to breathe, but it turned out not so. Not even rubbing alcohol. The strap is rigged, but it seems-hlupki. The only thing that is not very, is that the gas mask itself smells strongly of rubber (should not, as i know). Justified the worth and expectations.
Way higher quality than i expected ! only complaint is after wear my nose is a lil sore but honestly it’s easy to overlook! spikes are nice and sharp, loving everything about this so far.
The mask is of solid quality and doesn't have any weird smell to it. I'm mostly satisfied but buyers should be aware that when you breathe through this mask it will make noise, so if you care about that there's your warning.
Super produit you recommande.
Thank you. The mask is exactly how I ordered. Very pleased. Goods and delivery.
Very good, well packed. Arrived in 21 days
Love it! (Ig: Nosferachu)
Looks just like how it is in the picture! Product came earlier than expected too
Looks awesome. Happy with my order.
The quality of the goods is very pleased. Expected the worst) I recommend!
Really amazing! Quality is good!
Perfect. It came in a box in a large amount of puffy film. The box was wrinkled, but the mask is intact. Absolutely exactly matches the photo
XD I mean it looks exactly like the image! ✌❤ It arrived early so that's good. The packaging was a bit beat up but the mask was wrapped in lots of bubble wrap so it didn't get damaged and yes it did come with These's to little thing's Just yeah I really love this mask ❤❤❤❤
i freaking love it! It look just like that picture... and just omggg i'm in love....
Perfecto. ¡Muy buena calidad! ¡Vino con una banda para el pelo muy bonita!
La calidad es realmente buena y estoy muy contento con ella :)
Maska hezká, lehká, lépe se přes ní dýchá než přes klasickou ústenku, ale kde se dají sehnat filtry, tedy model do této masky?
it took a long time to arrive still very cool tho
Cómodo de llevar y funciona correctamente. Muy recomendado
Hubo un pequeño desinfectante