Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Steampunk Clothing & Accessories online | Lord Steampunk ✓ (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://lordsteampunk.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Got tons of compliments and the prices is very well made. Took about a month or so to get here. Although the only down side is when wearing for long time and sweating the mask will wanna shift. But they have very good straps where you can tighten it! Remeber to remove the white rubber on the inside so you can breathe!!! The mask also hurt my nose from the long wear, I recommend to wear it when not sweating. The spikes are not real but look very real. The sides can shift. Very quality mask! The packaging was really good wrapped in lots of bubble wrap. No damage or complaints from me :)
Amazing!
just perfect
i freaking love it! It look just like that picture... and just omggg i'm in love....
Good quality, fast shipping
love it!
Delivery month, tracked. Description corresponds, apparently as a gift put rubber
really good! never had a respirator so I thought that it was hard plastic, but in reality it's soft and when you breath it seals up itself, also it have RC203 filter, which are used for spray painting or low toxicity organic vapour
Maska hezká, lehká, lépe se přes ní dýchá než přes klasickou ústenku, ale kde se dají sehnat filtry, tedy model do této masky?
very good product
it took a long time to arrive still very cool tho
22 days delivery to nn
Very fast, good quality, good size, very good package and even small gift. thank you!
Cool respirator, for gigs will go) delivery is fast. Everything is fine!
Fast shipping
Cool) for but cheers on stage is very cool! Breathing the truth in it is a little complicated
It looks super cool. Just like in photos. Very pleased with the order and the shipment was very fast. Didn’t have to communicate with store :-)
beyond amazed !! It’s better than i expected tbh
Cool respirator, the store Thank you very much, I really like the mask. Looks cool, smells like rubber, but it will fade... I hope .... It is difficult to breathe in it, but it is a full respirator with filters inside round. On large faces can not climb. I'm happy, thank you!!!
Comfortable respirator, the body is rubber and very flexible. Fits well to the head. The only weak elastic, you have to change.
Way higher quality than i expected ! only complaint is after wear my nose is a lil sore but honestly it’s easy to overlook! spikes are nice and sharp, loving everything about this so far.
The mask is of solid quality and doesn't have any weird smell to it. I'm mostly satisfied but buyers should be aware that when you breathe through this mask it will make noise, so if you care about that there's your warning.
Thank you. The mask is exactly how I ordered. Very pleased. Goods and delivery.
Looks a lot better than the picture! The store gave me a little gift too. So cute! Thank you :)
Expensive. No price ratio quality. But there are norms. Filters are standard replaceable.