Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Steampunk Clothing & Accessories online | Lord Steampunk ✓ (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Polecam
Norms
Good quality mask shipping took awhile though
The mask is excellent!! Speed Delivery generally fire. Thank you. Success in business!
So perfect! I bought it for my cosplay of Lucia Fex and I LOVE IT! THANKS! ♡♡♡
Muy buen producto, satisfecho con él
Amazing quality! I can breathe easily in this mask. There is no smell, its perfect. I am very satisfied with the product.
Good respirator
Good gas mask and it doesn’t seem cheaply made at all. It has adjustable straps on it as well which is a plus. Wish it was more breathable but it is for cosplay so what can you expect right
Buen tamaño, excelente
so good
Came very quickly, packed well, there was a small gift))
Excellent gas mask prop. It doesn't look cheap and I can breath comfortably while wearing it. The valves (two for air intake and one for exhaling) work quite well. Each of the intake valves is equipped with a real filter, the kind for spray painting, giving the mask a reakistic look. The exhale valve even makes the air sound a bit like Darth Vader breathing as it passes through so I am thrilled. This mask is the perfect addition to my steampunk cosplay. I chose this model because I can customize it to fit my costume. Most of the other mask I saw come with studs which is not my style. I am very pleased with this purchase. I definitely recommend it. Thank you for the cute gift too.
OK
La calidad es material durable, sólido. Es cierto que la almohadilla de punto es endeble, se desliza. No lo he pedido para mí, así que no puedo evaluarlo. A medida que prueban, voy a añadir.
Gran cosa para las sesiones de fotos. La verdad está hecha de plástico y no se mantiene muy fuerte, por ejemplo, como en mi caso, el bolsillo con filtro se desvaneció constantemente. Pero en general, todo el mundo estaba satisfecho
Very well I recommend
Llegó el 24 de diciembre y debería haber llegado 20
¡Es perfecto! Calidad decente aunque un poco suave y no fuerte. Tengo una cabeza muy pequeña pero me queda bien, las correas son cómodas y fáciles de ajustar. No tardó mucho en llegar a NZ.
The gas mask is not all black, on the filters yellow inserts. Pretty comfortable sitting.
The strap is very weak otherwise good
Parcel arrived quickly, dust mask cool, lightweight, with filter, not smell not strange, the like, and put gifts
As in the picture, toch in toch. Came quickly, almost 3 weeks. By itself is light, but when you are missing, it becomes heavier. There is a smell, i hope that it will quickly fade
Perfect. I'm in love with It. thank you store
Una cosa hermosa. Se ve exactamente como en la foto