SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://lordsteampunk.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I Have taken out filters and there I worked for the LED, all affixed except for the fact that the granules filter to the great and I have to wash the black spot from the yellow plastic inside the filter but no problem, the only thing, is to do some forethought to the quality of granules, Why should not stain so.
I love it and it came faster than expected
It's perfect!!
The gas mask is not all black, on the filters yellow inserts. Pretty comfortable sitting.
Fast shipping. I bought for alfa future people, ordered more rhinestones, glue and make beauty) coal filters i pulled out, so it was easier to breathe during the festival. Thank you store
Not bad. It has not yet been worn correctly. And thanks for the cute gift. ^ ^
Came very quickly, packed well, there was a small gift))
I am super surprised at the quality of the product!! Nice enough to wear ~ the plastic is soft and does not scratch and there is no strong smell! I recommend to add as an accessory with your cosplay♡
Great product! Thank You store!
It's pretty solid, nice quality, feels really good... Recommended! btw... thnx for the little gift :) it's nice to see extra effort
Handsome Super HAPPY! I find the elastic a little short The mask is heavy
The strap is very weak otherwise good
As in the picture, toch in toch. Came quickly, almost 3 weeks. By itself is light, but when you are missing, it becomes heavier. There is a smell, i hope that it will quickly fade
Perfect. I'm in love with It. thank you store
Perfect.
Perfect! Thank You, Seller! P.S.: Cute gift! ^^
Thank you..I received well.