Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Steampunk Clothing & Accessories online | Lord Steampunk ✓ (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ordered points 04.03.2021 came 25.03.2021. Batteries were not included in the order, for these glasses will fit a CR2032 battery. Good glasses, Holy bright neon colors
It is well made, came to NY USA within two weeks. Very thick plastic. Doesn't come with batteries or instructions. Seller needs to supply instructions
Great, I'll go to them in the housing and communal services. To turn off-press and hold. Will switch between modes. 2-3 times will turn off.
Fast shipping. Glasses glow like in the description.
Чи-чи огонь. Дамы в клубе не отлипают).. Ну если умеешь танцевать.
Cool recommend kupujcie dotarło in 12 days
Top. Arrived in perfect condition, only the box it came mixed, otherwise
Lightning delivery! Glasses Super!!!!!
Заказ пришёл быстро, что очень по радовало) К очкам нужно купить батарейки, сразу 2е шт. в обе душки очков. Светят в темноте очень достойно!
Cool. Thanks
As shown.. lights are bright enough even in daylight. temperamental where the batteries go in.. have to jiggle to get the lights to work. Didn’t come with batteries.. CR2032. I’m happy but i really don’t know why i bought them lol.
They came very well, only the box came a little hit, and the plastic back pulls the hair from time to time
Super, everything is like in the description. Without batteries. Turn on and off by inserting and removing batteries. Works as described, all modes. Buttons can choose the desired mode. Delivery to Ukraine 3 weeks. I did not communicate with the producer quickly. The box was crumpled, but the glasses were fine. I and the child are delighted. Maybe we'll order another one.
Its very cool. I love them!
Good quality acrylic. He arrived in time and shape. With a battery it is enough to illuminate the acrylic well so with the two, one on each side, programmed animations are used.
The glasses went just over a month. Packed well, but the box was terribly crumpled. Glasses are whole. On them there is a protective film, which by the way is quite difficult to remove. In the kit there are no batteries, so I advise you to buy immediately. (need CR 2032, 2 pieces) glasses cool they have two buttons on each side that allow you to switch half the backlight, as well as change the mode, because of what you can do cool combinations with color.
A good interesting thing) came quickly, the packing is crumpled, but it did not affect the glasses. Inserted while one battery, glow perfectly)
good
Are beautiful, thank you
Works fine, looks great. just like tge Pictures and description. dhipping eas 2weekn, packing was badly dented, but product was whole.
didnt put in the batteries, hope it works will give feedback when I check em
Top!
Vraiment un de mes meilleurs achats, ça rend super bien en photo ! IG : sand.bby
Fire glasses. Beautifully pulsate and glow
Das ganze wird zwar OHNE "Anleitung" und Batterien geliefert aber die Brille sieht einfach mega aus! Ich muss nur noch genau herausfinden wie ich sie am besten einstellen kann, das is bisschen weird.