Due to overwhelming demand and the pandemic situation of the COVID-19 worlwide, please allow at least 2-4 weeks for delivery.
Tracking number will be sent to you after 3-5 processing days.
We're absolutely confident that you'll love this product. But if you don't? Just return it and get a full REFUND! No question asked! Please READ first here our FAQ section
We are proud to offer international shipping services that currently operate in over 20 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. In the USA all the packages will be shipped with USPS.
Yes. We provide free shipping to over 20 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
The following countries are temporarily unavailable for mailing because of border closures: Poland, Czech Republic, Slovakia. At present, our platform has coordinated the customs of various countries, and the specific recovery time is waiting to be notified.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-20 Business days |
| Canada, Europe | 15-25 Business days |
| Australia, New Zealand | 25-30 Business days |
| Central & South America | 35-45 Business days |
| Asia | 10-20 Business days |
| Africa | 35-45 Business days |
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us. You can check the tracking of your order on our website here: Track your order here
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
We provide FREE SHIPPING to over 20 countries around the world*
The following countries are temporarily unavailable for mailing because of border closures: Poland, Czech Republic, Slovakia. At present, our platform has coordinated the customs of various countries, and the specific recovery time is waiting to be notified.
No, the price you see is the price you pay - you won't be charged any extra fees. As per each country's customs we cannot control the delays there or any other issues related to the customs.
If you order an in-stock item, we’ll ship it within 3-5 working days ( this is called the processing time ). The order will get to your door: 10-25 days.
Orders are shipped by EMS or USPS. Typically, delivery takes 10-25 working days after dispatch, but in some cases, it may take longer due to factors beyond our control like the COVID-19, customs, and so on.
You will receive your tracking information within 5-8 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at contact@lordsteampunk.com
You can change or cancel your order within 2 hours after you placed your order. Please contact us at contact@lordsteampunk.com with detailed information and why do you want to cancel your order.
FREE Delivery Worldwide
No questions asked 60 days return policy
Give us a call today
Worry-free shopping
good hat for steam punk festival
The store tried very hard to pack the hat, but all the same came very crumpled, the form is spoilt. Very sorry.
Nice hat. Came quickly, delivery by the DPD service to the point of issue, packed perfectly, in a box with filler. No smells. I'm happy with the purchase.
Everything is fine, the store packed smartly, the hat came without damage, the size approached, made qualitatively