Please NOTE: Due to the COVID-19 the following countries will have serious delays in sending the products: Belarus, France, Spain, Israel, Germany, Ukraine, United Kingdom, Turkey, Belgium, Italy, Netherlands, Sweden & United States.
The following countries are temporarily unavailable for mailing because of border closures: Poland, Czech Republic, Slovakia. At present, our platform has coordinated the customs of various countries, and the specific recovery time is waiting to be notified.
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product.
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
The following countries are temporarily unavailable for mailing because of border closures: Poland, Czech Republic, Slovakia. At present, our platform has coordinated the customs of various countries, and the specific recovery time is waiting to be notified.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 15-35 Business days |
| Canada, Europe | 15-35 Business days |
| Australia, New Zealand | 25-39 Business days |
| Central & South America | 25-45 Business days |
| Asia | 10-20 Business days |
| Africa | 30-45 Business days |
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us. You can check the tracking of your order on our website here: Track your order here
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
We provide free shipping to over 185 countries around the world* *with some exceptions
Due to the COVID-19 the following countries will have serious delays in sending the products: Belarus, France, Spain, Israel, Germany, Ukraine, United Kingdom, Turkey, Belgium, Italy, Netherlands, Sweden & United States.
The following countries are temporarily unavailable for mailing because of border closures: Poland, Czech Republic, Slovakia. At present, our platform has coordinated the customs of various countries, and the specific recovery time is waiting to be notified.
No, the price you see is the price you pay - you won't be charged any extra fees.
If you order an in-stock item, we’ll ship it within 3-5 working days.
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at [email protected]
You can change or cancel your order within 12 hours. Please contact us at [email protected]
We’re a company with a customer-obsessed culture and try to meet and exceed your expectations every time you shop our store. Your opinion is our biggest drive for improvement. Feel like a true insider with our exclusive offers and closed promotions.
We're real fans of what we do! Our store is full of amazing carefully hand-picked products that you won’t find anywhere else, that’s for sure.We strongly believe that great staff shouldn’t cost a fortune that’s why you can trust us to offer goods for every budget.
Get the treat that you deserve and indulge yourself in your favorite merch, we cater for all tastes. Shopping has never been more enjoyable!
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The package was a little crushed but the hat is ok and looks good. Maybe it's a transportation thing. Recommended store